IMPORTANT NOTICE REGARDING THE ALARM ORDINANCE PROGRAM FOR THE CITY OF PLEASANT HILL   

In order to reduce the number of false alarms and increase time for police officers to respond to actual emergencies and other legitimate calls for service, the City of Pleasant Hill has an alarm ordinance, Chapter 9.20  “Alarm Systems”, to assist in managing these alarms.

Studies have consistently shown that 98 percent of the alarms to which police respond are false. The major cause of false alarms is user error—usually either opening or closing errors—and improper maintenance. Each alarm response requires a minimum of two patrol officers and averages 15 minutes per officer, per alarm. This equates to thousands of hours of Pleasant Hill PD time diverted away from actual police work. These false alarms negatively influence the overall safety of the community, leaving officers with diminished time to respond to actual emergencies.

Every residence or business operating an alarm system in Pleasant Hill must obtain a permit.  Permits are valid from January 1^st – December 31^st and the cost to register a new alarm permit is pro-rated by month, and the fees are as follows:  

January: $77	February: $72	March: $67	April: $62	May: $57	June: $52
July: $47	August: $42	September: $37	October: $32	November: $27	December: $22
ANNUAL RENEWAL FEE: $39

The alarm ordinance encourages accountability and responsibility of alarm users by charging alarm owners for false alarms. No alarm user is perfect. To that end, two (2) false alarms during the January 1^st – December 31^st   are allowed without a penalty assessed. However, after two false alarms, a fee will be assessed beginning at $153.00 for the 3rd false alarm and $153.00 + the possibility of suspension for the 4^th+. Alarm users may appeal false alarm fines; appeal guidelines can be found here. The City of Pleasant Hill defines a false alarm as “an alarm dispatch request to the police department when the situation or activation of the alarm system does not require a police response or when the responding officer finds no evidence of a criminal offense or attempted criminal offense after having completed a standard investigation of the alarm site”.

The Pleasant Hill Police Department – False Alarm Reduction Program website can be found here —read the entire ordinance, visit the FAQ page and review the false alarm fee schedule. If you receive a false alarm bill you can manage your account and pay fees online.

The Pleasant Hill Police Department has partnered with a new program administrator, Alarm Program Systems/CitySupport LLC. to help implement, manage and administer the ordinance. For any questions related to the City of Pleasant Hill Alarm Program, please contact Alarm Program Systems/CitySupport. You may still receive correspondence from our pervious vendor CryWolf aka Public Safety Corp, Central Square Technologies regarding charges prior to August 1, 2019. Please call them at 877-729-9653 if you have any billing questions for invoices dated prior to August 1, 2019.

 

Contact Details:

    Alarm Program Systems / CitySupport

Website:                               https://pleasanthillca.citysupport.org

Phone:                                   (925) 718-1090 / (888) 865-9770

     Monday-Friday 9:00 AM to 5:00 PM ET

Email:                                    pleasanthillca@citysupport.org

Mailing Address:          Pleasant Hill Police Department – False Alarm Reduction Program

                                                P.O. Box 6112

                                                Concord, CA 94524

The Pleasant Hill Police Department thanks you for your participation!